Returns & Exchanges

We want you to feel completely comfortable in your Cou Cou pieces; however, due to the intimate nature of our products, we offer a 30-day return window for unworn items in their original packaging with all tags attached.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place your unworn, unwashed items back into their original eco-friendly packaging, ensuring all hygiene stickers and tags remain intact.

3

Print and Ship

Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Await Your Refund

Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing